Customer Experience Specialist

Are you passionate about mobility solutions and are fascinated by the advances of autonomous mobility? Do you want to provide mobility solutions to those in need and improve their experience? Read on and apply today!

We are partnered with a Japanese electrical mobility pioneer, specializing in autonomous short-distance mobility. Their expansion plan throughout Europe will start with a crucial pilot project at Schiphol airport and want to add a Customer Experience Specialist to their local team.

Gaining insights from the customers will be crucial for long-term success and as Customer Experience Specialist, you will obtain insights, translating them into actionable feedback and therefore contribute to planning, operational execution, procedure improvement and optimization.

Responsibilities:

• Implement processes and procedures to ensure a successful operation in cooperation with local personnel.
• Provide guidance and training to local personnel for the devices.
• Gather insights, identify the areas of improvements, and create reports with clear KPI’s to enhance the service experience provided to end-users and clients.
• Cooperate with the remote technical support team to troubleshoot the devices for basic hardware and software issues.
• Develop or improve manuals and standard operation procedures for the end-customer to ensure an effective and convenient customer experience.

Qualifications:

• Relevant work experience in customer experience/service, preferably in health-care or tech support roles.
• Effectively communicate clear and actionable feedback in both English and Dutch, directed at non-technical audiences as well as the remote technical support team, regarding basic hardware and software issues.
• Strong problem-solving skills and attention to detail.
• Ability to translate issues and remarks from customers into tangible refinements for future customer experience.
• Interest in Autonomous Mobility Service; both hardware and software wise.
• Experience or knowledge of Linux or IoT modules is a
• Available to be present at Schiphol airport daily for the first 3 months of the project.
• Occasionally travel to other parts of Europe to exchange with local teams after a successful implementation.

Benefits:

• Receive extensive training about autonomous mobility.
• Join a great cause to supply mobility solutions to those in need.
• Work across Europe with international teams and have a big impact on operational excellence.
• 25 paid vacation days.
• Commuting allowance to cover all costs travelling with public transport.

Please note that a valid working permit to work in the Netherlands is required for this position. No visa or relocation support can be provided.

Ready for this new challenge? Apply now!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international markets. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customized to individual client needs.

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