Technical Support Representative – Spanish/French
| Download PDF for a full job description. | : |  |
| Type of position | : | contract |
| Location | : | Amsterdam Area |
| Industry | : | |
| Languages | : | Spanish, French and English |
| Start date | : | ASAP |
| Salary | : | Depending on working experience |
| Description | : | • Answer telephone "hot line" and written or Internet-based inquiries from customers regarding company products for the native language region. • Analyze problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. • Recommend solutions to customer application questions. • Maintain log of problems so that recurring problems can be reported to product development. Generates sales lead when appropriate from those contacts. • Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations • Handle telephone interface using judgments to deal with those, which cannot be handled at first contact and escalate and follow-up appropriately • Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries. • Obtain accurate customer details and amend contact-handling system when applicable • Generation of sales leads from these contacts • May handle customer video chat interactions in support of pre-sale and post-sale customer inquiries. • Gives interface matrix listed compatibility information to customers on company released products. • May handle customer product repair invoicing and assist in preparation of customer service statistics. • Providing excellent customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues with internal departments. More info on the attached Pdf file above |
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